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Common FAQs

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Our Support

GENERAL QUESTION

You will receive login details via Email within few minutes after you successfully complete payment

We are providing domain name and privacy protection but it is not directly accessible from our website. Please contact our support team for detailed information
If your account is in UK server then please change your name server as follows. ns1.fivecron.com and ns2.fivecron.com. And if your account is in US server then please change your name server as follows dns1.fivecron.com and dns2.fivecron.com
Please login to your domain control panel and try to find manage DNS or change name server option. If you face diffiulty while changing name server or need help to change name server please feel free to contact us
Yes, you can always upgrade your plan by just paying difference amount but the validity will remain same.

It varies from server to server and we have multiple servers. Please check email or you can login to your cPanel using clientarea

It varies from server to server and we have multiple servers. Please check email or you can login to your webmail using clientarea
Please email us on support@hostingspell.com or raise a ticket under Technical support department
Please login to your cPanel and then try to find Softaculous apps installer and select WordPress and install it
Please login to your cPanel account and then try to find Let's Encrypt and then select your domain and install your SSL certificate

Please login to your cPanel and then try to find FTP account option and then you can create new account

You must create new FTP accont first and then you will be able to establish a FTP connection. In FTP host write yourdomain.com and in FTP username enter your FTP username which you created using cPanel and in FTP password enter your FTP account password which you set when you created new account
You can't go wrong with our 30 days money back guarantee. If you are not satisfied with our service then you can always ask for refund with in 30 days.
If you are not satisfied with our service then you can ask for refund within 30 days. Please email us on sales@hostingspell.com or raise a ticket under Sales support department.

You can always check server uptime status using status.fivecron.com

Please login to cPanel and try to find addon domain option and then add your new addon domain.
It may due to caches. We recommend you to flush your dns by typing following command ipconfig/flushdns in your cmd if you are using windows and clear your browsing history, caches and cookies. You can try to browsing your website using Kproxy to check whether your website is working for rest of world or not. If it is working using Kproxy then you should wait sometime it will start working automatically for you soon.
You can check your name server by using Intodns
Yes we provide dedicated IP address. Please contact us through sales@hostingspell.com